ma99's commitment to responsible gaming
ma99 believes entertainment is most enjoyable when it is experienced safely and with awareness. With our responsible gaming tools, you can always set your own limits.
Gaming is for fun, not addiction
ma99, as a trusted online gaming platform in Bangladesh, always places the wellbeing and peace of mind of our users above all else. We believe online betting and casino games are only enjoyable when a player participates consciously, responsibly, and within their financial means.
Responsible gaming means you know how much time and money you are spending, and you can take a break when needed. ma99 helps every member build this awareness. Our platform offers effective tools such as deposit limits, time-out, and self-exclusion to keep you in control.
Remember: gambling is entertainment, not a source of income. Do not bet to recover losses or to cover everyday expenses. Always set your own limits and do not go beyond them.
For ages 21 and above only
To create an account and bet at ma99, you must be 21 years of age or older. Participation of any kind by minors is strictly prohibited.
The control is in your hands
ma99 lets you take full control of your gaming experience. The tools below can be activated at any time from your account settings or through live chat.
Deposit Limit
Decide in advance how much you can deposit per day, per week, or per month. Once a limit is set, you will not be able to deposit more than that amount. The minimum deposit at ma99 is ৳200, and you can set a limit even lower than that if you wish.
Time-Out Feature
If you feel you need a short break, you can take a time-out ranging from 24 hours up to 30 days. During this period your account will be locked and no betting or deposits will be possible. Once the break ends, your account will be reactivated automatically.
Self-Exclusion
If you feel you need a longer break, activate self-exclusion. This will keep your account closed for anywhere from 6 months up to 5 years. Promotional emails will also not be sent during this period. The support team will help you complete the process.
Loss Limit
Set in advance how much loss you are willing to accept over a given period. Once you reach the loss limit, you will not be able to place any more bets. This is an effective way to protect yourself from financial harm.
Reality Check
A notification will appear at set intervals showing how long you have been playing. This reminder lets you know how much time has passed so you can make a conscious decision to take a break.
24/7 Support
Our Bengali live chat support is always by your side for any issue. Contact us at any time to set up responsible gaming tools or to share any concern.
Recognize the signs of addiction
Gambling addiction is a serious mental health issue. It develops gradually and is often not easy to notice. If you observe any of the following in yourself, it is time to seek help.
Be alert if you notice these signs
- Repeatedly trying to win back lost money
- Borrowing or taking loans to bet
- Hiding your gambling activity from family or friends
- Feeling restless or irritable when not betting
- Setting limits for yourself but being unable to stick to them
- Neglecting work, family, or studies because of gaming
- Seeking excitement by placing increasingly large bets one after another
- Relying on winning at games to solve financial problems
How to play mindfully
Set a budget
Before playing, decide how much money you can afford to spend. Think of it as the cost of entertainment — an amount that, even if not returned, will not cause problems for your household.
Set a time limit
Decide in advance how long you will play each day. Use the reality check or a timer to make sure you do not exceed that time.
Do not play under stress
Never bet when you are angry, frustrated, or under the influence of alcohol. In such states your ability to make decisions is reduced and the risk of harm increases.
Take breaks
Do not play for long stretches without stopping. Take breaks from time to time, spend time with family, and give your attention to other forms of entertainment.
Do not chase losses
If you have a losing day, do not place bigger bets to try to recover. Losses are a normal part of gaming — accept them.
If you have a problem, reach out
If you feel that gambling is causing problems in your life or in the life of someone close to you, do not hesitate to contact us. Our trained support team will help you make the right decision.
Your information will remain completely confidential. Our team is always ready to help you activate self-exclusion, time-out, or any other responsible gaming tool.
ma99 Support Channels
Questions about responsible gaming
Play safely, enjoy the fun
Cricket, slots, fishing, and live casino at ma99 — everything is waiting for you. Play responsibly and get the best experience.