Help Center
ma99's Frequently Asked Questions
Answers to all your questions about accounts, payments, games, bonuses, and security in one place — in clear, simple language.
Whenever a question comes to mind while using ma99, this page is your first stop. Below, more than 22 questions and answers are organized into five sections — from opening an account to depositing money via bKash, BPL betting, bonus terms, and responsible gaming. If you do not find the answer you are looking for, our 24/7 live chat support is always here for you.
Section 1
Account and Registration
Common questions about creating an account, logging in, and managing your account at ma99 are covered here.
To open an account at ma99, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration form can be filled out entirely in your preferred language and the whole process is completed within a few minutes.
No, at ma99 only one account can be created per mobile number or email address. Creating multiple accounts goes against our rules and may result in cancellation of bonus benefits.
If you forget your password, go to the ma99 Login page and click the "Forgot Password?" option. A reset link will be sent to your registered mobile number or email. The link is sent within a few minutes; if you have any trouble, contact our 24/7 live chat support.
To change the original details provided during registration, please contact our support team via live chat. Specific information will be updated after identity verification.
Section 2
Deposits and Withdrawals
Questions about payments, processing times, and limits for bKash, Nagad, Rocket, Upay, and bank transfers.
Money deposited from bKash to ma99 is generally added to your account instantly. If the balance does not appear within 5 minutes for any reason, contact live chat with your transaction reference number.
The minimum deposit amount at ma99 is ৳200 and the minimum withdrawal amount is ৳1,000. This limit is the same for all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.
After a Nagad withdrawal request is approved, the money generally arrives in your Nagad account within 5 to 30 minutes. The same timeframe applies to bank transfers.
ma99 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider or bank may apply their own charges, which are deducted according to the respective service provider's policy.
Yes, at ma99 you can deposit and withdraw directly using both Rocket and Upay. Go to the cashier section, select your preferred method, and follow the instructions shown.
Section 3
Games and How to Play
Find questions here about cricket betting, slots, live casino, RTP, and playing games on mobile.
To bet on a BPL match, first log in to ma99, then go to the Cricket section and select an ongoing or upcoming BPL match. Choose your preferred market — match winner, total runs, wickets, etc. — and set your stake. Before confirming the bet, check the odds and stake carefully.
Yes, live betting is available at ma99. You can place bets at real-time odds while a match is in progress. Live betting options are available for various sports including cricket, football, and kabaddi.
RTP (Return to Player) is the theoretical rate at which a game returns a percentage of total bets as winnings over the long term. It is not a guarantee, but rather an average figure across millions of spins. All games at ma99 ensure fair play.
The entire ma99 platform is mobile-friendly. It can be easily played on both Android and iOS devices from a standard browser. No separate app download is needed — simply open ma99 in your browser and play.
ma99's live casino section features games from top providers including Evolution Gaming and Ezugi. You can play live Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo with real dealers. Everything runs on real-time streaming technology.
Section 4
Bonuses and Promotions
Answers to questions about the welcome bonus, wagering requirements, VIP cashback, and regular offers.
After opening a new account at ma99, you will receive a 100% welcome bonus on your first deposit, up to ৳10,000. The bonus is added automatically; you generally do not need to use a separate code.
The wagering requirement for the ma99 welcome bonus is 10x. This means you need to bet the bonus amount 10 times before it becomes eligible for withdrawal. For full terms and conditions, please see our Terms and Conditions page.
ma99 has three VIP levels: Bronze, Silver, and Gold. Level upgrades happen automatically based on regular play and betting activity. The more active you are, the faster you will reach the next level.
At the Bronze level you receive up to 0.3% weekly cashback, at the Silver level up to 0.5%, and at the Gold level up to 0.8% weekly cashback. Cashback is added to your account automatically every week.
ma99 regularly offers reload bonuses, tournament promotions, and special offers on occasions such as Eid, the IPL season, and BPL. Visit the platform regularly to stay updated on offers.
Section 5
Security and Responsible Gaming
Important questions about age limits, self-exclusion, platform security, and support.
Yes, ma99 is a safe and reliable platform. All data and transactions are kept secure using SSL encryption technology. Verified game providers are used to ensure fair play.
No, ma99 is for those aged 21 and above only. If an age verification irregularity is proven, the account will be suspended and deposited funds will not be returned. Please play responsibly.
Yes, you can request a self-exclusion or temporary break at any time. Let the support team know via live chat or email. You can find more detailed information on our Responsible Gaming page.
A gaming addiction is a serious problem. If you or someone you know is affected, contact the ma99 support team or visit a mental health service provider for professional advice. We place responsible gaming as our highest priority.
Yes, the ma99 support team provides service entirely in your language 24 hours a day, 7 days a week via live chat. Support is also available by email: [email protected].
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