ma99 Privacy Policy — Your information is fully protected
ma99 takes the security of your personal information seriously. With SSL encryption and strict data protection measures, every piece of your information is safe with us.
1 Introduction and Scope
ma99 ("we", "our", "platform") is a trusted online casino and sports betting service provider in Bangladesh. When you use the ma99.cam website, create an account, play games, make deposits or withdrawals, or contact us, we collect certain information. This privacy policy explains what that information is, how it is collected, how it is used, who it is shared with, and what rights you have.
This policy applies to all services, platforms, and websites of ma99. By using our site, you are considered to have consented to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
We are always committed to protecting your privacy. The information you provide when registering with ma99 is used only for necessary purposes and is not sold or transferred to third parties without authorization.
2 What Information We Collect
ma99 collects various types of information to ensure your service and maintain platform security. Below is a description of the information collected:
Personally Identifiable Information
Information you provide when registering an account:
- Full name and date of birth
- Email address
- National ID card or passport number (for verification)
- Residential address
- Username and password at time of registration (encrypted)
Financial and Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical and Usage Information
Automatically collected when you use our site:
- IP address and device type
- Browser type and operating system
- Pages visited and time spent
- Cookie and session data
- Gaming activity logs
Communication Information
When you contact us:
- Live chat conversations
- Email content and attachments
- Complaints or support requests
- Feedback and survey responses
3 How Your Information Is Used
ma99 uses the information collected only for specific, lawful, and transparent purposes. We never use your information unnecessarily or without your consent.
3.1 Account Management and Verification
We use personal information to confirm your identity and keep your account secure. As part of the KYC (Know Your Customer) process, national ID card or passport details are verified. This helps prevent fraud and unlawful activity.
3.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 5–30 minutes.
3.3 Customer Service and Support
We use communication information and transaction history to resolve your issues quickly and provide effective support. Our 24/7 Bengali live chat support team is always here for you.
3.4 Security and Fraud Prevention
Technical information, transaction patterns, and gaming activity logs are analyzed to detect suspicious activity. This helps keep our platform safe and ensures fair play.
3.5 Service Improvement and Personalization
By analyzing your usage patterns, we improve the quality of our services and present an experience tailored to your preferences. This includes game recommendations, relevant promo offers, and interface customization.
3.6 Compliance with Legal Obligations
Information is used and retained as required to comply with applicable laws, regulations, and regulatory guidance. This information is also needed to enforce anti-money laundering (AML) policies and ensure responsible gaming.
4 Cookies and Tracking Technologies
ma99 uses cookies to improve your browsing experience and ensure the functionality of the site. Cookies are small text files stored on your device.
Essential Cookies
Required for core site functions (login sessions, security). These cannot be disabled.
Functional Cookies
Used to remember your preferences (language, game settings). Improves your experience on return visits to the site.
Analytics Cookies
Collect usage statistics to help improve service quality. All data is anonymous.
Marketing Cookies
Used to display relevant ads and offers. You can disable these in your browser settings.
You can disable all cookies except essential ones at any time through your browser settings. However, this may limit the functionality of some services.
5 Data Storage and Security
ma99 takes industry-standard technical and organizational measures to protect your information. Our security measures are described below:
5.1 Encryption and Secure Connection
All data transmission on our site is protected by SSL (Secure Sockets Layer) encryption. All information exchanged between your browser and our servers is transmitted in encrypted form, so third parties cannot read it. Passwords and sensitive financial information are always stored in encrypted format.
5.2 Access Control
Only employees who have been granted access for a necessary reason can access your personal information. All employees are trained and have committed to maintaining confidentiality. A record is kept of every access to your data.
5.3 Data Retention Period
We retain your information while your account is active. After an account is closed or deactivated, information is kept for a specified period as required by legal obligations. It is then securely deleted. Records of financial transactions may be retained for a longer period in accordance with applicable law.
5.4 Response to Security Breaches
In the event of a data security breach, we will notify affected users as quickly as possible and take the necessary steps. Our incident response team is active around the clock.
6 Sharing Information with Third Parties
ma99 does not sell your personal information. However, information may be shared with third parties in the limited circumstances listed below:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive limited operational data to run gaming services.
- Security and fraud prevention services: Technical data may be shared with specialized technology partners to ensure platform security.
- Legal authorities: Required information may be provided in response to court orders, legal investigations, or legitimate requests from regulatory bodies.
When information is shared with third parties in the cases mentioned above, those parties are contractually required to maintain the confidentiality of the information and use it only for the specified purpose. ma99 does not sell or transfer your personal information to any marketing or advertising company.
7 Your Rights and Controls
As a user of ma99, you have the following rights over your own information:
Right to Access
You can request at any time to know what information we hold about you. We will provide you with complete information within 30 working days.
Right to Rectification
If any of your personal information is incorrect or incomplete, you can request a correction. This can be done through account settings or via the support team.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
Right to Restrict Processing
In certain cases you can request that the processing of your information be limited or suspended. We will evaluate this request as quickly as possible.
To exercise any of the rights above, please contact our support team. We always give your requests the highest priority and respond within the specified timeframe.
8 Protection of Minors
ma99 is a service for those aged 21 and over only. We do not knowingly collect or process information from anyone under the age of 21.
Age is verified at registration, and in suspicious cases, proof of age via ID document is requested. If we are informed that a minor has registered, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us.
9 Changes to the Privacy Policy
ma99 reserves the right to update this privacy policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised.
For significant changes, we will notify you via your registered email address or through a notice on the site. If you continue to use the site after the changes, you will be considered to have consented to the new policy. We therefore recommend checking this page regularly.
We always follow a policy of transparency and are committed to keeping you fully informed of any changes to the policy.
10 Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:
Contact by Email
Email us for any privacy-related requests:
We generally reply to your email on working days.
Contact via Live Chat
For urgent matters, use our 24/7 Bengali live chat support. Our expert team is ready to answer your privacy-related questions at any time.
Live chat is available from any page on the site.
For more information, visit our About Us page, Terms & Conditions and Responsible Gaming page. If you cannot find a solution to your problem, you can also check our FAQ page.